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Education ​​

Bachelor of Arts: Journalism and Public Communications

University of Alaska Anchorage

Graduation Date: December 2016

Major GPA: 3.6

 

Relevant Coursework:

Digital Imaging, Digital Audio, Web Design, Writing and Producing Media, and Global Communications. 

 

Honors and Awards

  • Phillips Cruises and Tours LLC: Employee of the Month (May 2015)

  • Elaine Atwood Scholarship Recipient (Spring 2016)

 

Work Experience      

Phillips Cruises and Tours LLC Reservation Sales Agent (2014-2015)

  • Booked customers on glacier tours in person and over the phone.

  • Recommended other tour expeditions around the state.

  • Answered inquiries in person, over the phone, and email.

 

Alaska Public Media Intern (August – December 2016)

  • Concept creator for INDIE ALASKA web-series.

  • Main Editor for KAKM’s broadcast of Arctic Entries.

  • Assisted video team and Alaska Energy Desk in producing, shooting and editing content.

  • In charge of maintaining Alaska Public Media YouTube Channel.

 

Everts Air Cargo Customer Service Agent (April 2017 – Present) 

  • Assist customers with creating quotes and expediting shipping process. 

  • Serve as a liaison between vendors and their customers in the bush. 

  • Build rapport with customers in order to foster a comfortable and friendly environment. 

 

Additional Skills

  • Natural problem solver.

  • Works well independently.

  • Active team player.

  • Self-motivated. 

  • Good verbal and written communication skills.

  • Works well under pressure.

  • Proficient with MS Word, Excel and PowerPoint.

  • Working knowledge of Facebook, Twitter, Pinterest, Instagram, YouTube, Tumblr, and Snapchat.

  • Proficient with video editing software such as Final Cut Pro and Adobe Premiere.

  • Multilingual - Fluent in English and Spanish, Conversational French.

 

References

 

Elizabeth Arnold

Journalism and Public Communications

Assistant Professor 

Phone: 907-786-4186

Email: Earnoldnpr@gmail.com

Alt. Email: Earnold4@alaska.edu

 

Cayla Lyonnais

Phillips Cruises and Tours

Former Reservations Sales Manager

Phone: 907-301-7529

 

Angela Peña

Everts Air Cargo

Customer Service Manager

Phone: 907-249-4315

 

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